Open Knowledge. Safer Platforms. 

SafetyNet • Works

A safer internet is everybody’s responsibility. But for online platforms, it isn’t always easy to know where to start, or what to prioritize.

SafetyNet • Works is a consultancy made up of Trust & Safety pros from across the industry, dedicated to helping you figure it all out and keep your users safe.

Trust & Safety shouldn’t be a walled garden.

Our collective knowledge should be shared across aisles and over walls. Consider us your Safety search engine, with an aptitude for turning recommendations into reality.

Platform Safety shouldn’t have to be a trade-off.

If resource constraints are keeping you from scaling your Trust & Safety operation, we can fill the gap and help you grow.

Trust & Safety support for platforms at every stage of growth.

  • Just beginning your Trust & Safety journey? We’re here to help! Already on the move? Our experts can advise on your product and operations roadmaps with scalability in mind to help you unblock revenue and grow safely.

  • Trust & Safety is an ecosystem of critical operations that requires dedicated planning, resource management, and negotiation with stakeholders to ensure it thrives. Our team can help you build or expand sustainable processes to manage T&S planning, budgets, staffing, project management, cross-functional programs, and advise leadership at all levels, from managers to the c-suite.

  • Platform policy defines the operational arm of Trust & Safety and sets a foundation of trust with your users. Whether you’re just picking up your policy pen for the first time or you’re looking for a deep dive on a specific subject, our team is here to help with policy development and maturity.

  • Have a new product or feature that you’d like another set of eyes to review for risks to users or your business? Let’s talk! We’ve got eyes to spare (and processes to identify risks early and recommend mitigations for your product and engineering team to consider).

  • Policies may be critical, but they won’t get you far if you can’t consistently enforce them. Our moderation experts can help you operationalize policy enforcement with bespoke documentation, team training, staffing recommendations, and building efficient scaling into your moderation function.

  • You can’t maintain a safe platform without the right tools. Whether you’re looking to build resources internally, work with a third party, or a mix of both, our team can provide critical insights and tailored recommendations based on a deep well of experience.

  • Some types of harms need to be addressed above all others. Our team can advise on new processes, scalability, and improvements to existing systems to detect, prioritize, investigate, and report cases of potential and confirmed real-world harm to law enforcement.

  • Maintaining consistent processes for legal compliance ensures business continuity for your platform. Whether building or scaling a Law Enforcement Response team or diving into a Global Regulatory Compliance program, our team can help recommend solutions to keep healthy and productive relationships with domestic and global government agencies.

  • Whether you’re a first time manager looking for support in developing your Safety team leadership skills, or you’re a seasoned pro looking to enhance your ability to convince leadership that Trust & Safety is worth the investment, we’re here to help. Our team can provide coaching, mentorship, and tools to support your personal growth.

As people who’ve been on the other side of countless empty sales calls and desperately wanted our time back, we’re taking the mystery out of what we’re actually offering here.

Yes, this is a real cat representing our very real disdain for getting pitched by sales people.